The Impact of Family-Run Businesses: A Look at Pipe Connections

Building Loyalty Through Excellent Customer Service

Derek Madigan, co-owner of Pipe Connections in Center Harbor, believes that owning a family-run business offers unique advantages. This sentiment extends beyond the owners to their customers. Because they are the decision-makers, the three partners prioritize building company loyalty through outstanding customer service. Madigan emphasizes that they do not have to answer to a corporate office, allowing them to focus on what matters most: their clients.

A Journey to Entrepreneurship

Pipe Connections specializes in providing pipe and site supplies for erosion control, sewer, and drainage projects. Their services cater to both commercial and residential applications. Madigan's journey began in 2008 after serving in Iraq with the U.S. Army. He returned to school to study business management, driven by a desire to manage his own business one day.

His career path led him to work for several large industrial and construction supply companies. Eventually, he took a position at Pipe Connections, where he saw an opportunity to make a difference. In 2017, he brought his first brother-in-law, Neil, on board as a partner, followed by Kevin in 2018. Together, they purchased Pipe Connections in 2019, calling it “the best decision” they ever made. As their children grow, they have started to join their fathers in the business during summer breaks and school vacations.

Community Involvement

Having grown up in Meredith, Madigan has a strong connection to the local community. He recalls hearing about the Greater Lakes Region Children’s Auction on the radio and was moved by the organizers' dedication to helping local children and families in need. Last summer, he reached out through the Children’s Auction website to explore how Pipe Connections could contribute. He stated, “We’ve been blessed with a successful business, and we wanted to get involved.”

Madigan's commitment to the community extends beyond business. He has actively coached youth sports, including Interlakes-Moultonborough Middle School Tackle Football and the Lakes Region Flag Football League, even after his own children moved on from playing. Through his involvement, he has witnessed firsthand that not all children have the stable home life they need. He hopes that his company can make a difference by participating in the Children’s Auction. “If you have a passion for youth sports, then you care about kids, and it makes sense to donate to the Greater Lakes Region Children’s Auction,” he explains.

The Importance of Giving Back

Giving back to the community is a core value for Madigan and his partners. They understand that a successful business has a responsibility to support those in need. By participating in events like the Greater Lakes Region Children’s Auction, they can help provide resources and support to local families. This commitment not only strengthens their ties to the community but also reinforces their brand's reputation as a caring and responsible business.

Madigan believes that community involvement can inspire others to do the same. When businesses take the initiative to support local causes, it creates a ripple effect. More people become aware of the needs in their community, and more businesses may choose to contribute as well. This collective effort can lead to significant positive changes in the lives of those who need it most.

Conclusion

The Greater Lakes Region Children’s Auction is proud to welcome Pipe Connections into its family of sponsors. Their generous support during the auction week exemplifies the spirit of community and the importance of giving back. As Derek Madigan and his partners continue to grow their business, they remain committed to making a difference in the lives of local children and families.

In conclusion, family-run businesses like Pipe Connections play a vital role in their communities. They not only provide essential services but also foster loyalty through exceptional customer care and active involvement in local initiatives. By prioritizing community engagement, they set an example for others and contribute to a brighter future for everyone.